1. Overview
We want you to be satisfied with your purchase. This policy outlines the conditions under which refunds and returns are accepted.
2. Contact Information
Quelthorvarnorex.world
1 Long Mile Rd, Walkinstown, Dublin 12, D12 F768, Ireland
Email: reply@quelthorvarnorex.world
3. Right of Withdrawal (EU Consumers)
Under EU Consumer Rights Directive, you have 14 days from delivery to withdraw from your purchase without giving a reason. To exercise this right, notify us in writing (email acceptable) before the 14-day period expires.
For hygiene and safety reasons, we may refuse returns of opened supplement products. Unopened products in original packaging may be returned for a full refund.
4. Refund Conditions
Refunds may be issued when: the product is defective or damaged on arrival; the wrong product was shipped; the product is unopened and returned within 14 days; or as required by applicable law.
5. Refund Process
Contact us at reply@quelthorvarnorex.world with your order details. We will provide return instructions. Once we receive and inspect the returned product, we will process the refund within 14 days to your original payment method.
6. Non-Refundable Situations
We may not issue refunds for: opened products (unless defective); products returned after 14 days without prior agreement; or products damaged due to customer handling.
7. Shipping Costs
If you withdraw under your statutory rights, we will refund the product price. You are responsible for return shipping costs unless the product was defective or we sent the wrong item.
8. Questions
For refund inquiries: reply@quelthorvarnorex.world
Quelthorvarnorex.world, 1 Long Mile Rd, Walkinstown, Dublin 12, D12 F768, Ireland.